Return policy

We want you to be completely satisfied with your Avelique order.

If a product doesn't meet your expectations, you'll find all the information regarding returns, exchanges, and complaints below.

This policy applies to all orders placed on our website.

1. Returns (Right of Withdrawal)

You have 30 days from the date of receipt of your order to return a product, provided it is:

1. Unopened
2. Unused
3. In its original packaging

Products sealed for hygiene reasons, such as food supplements or personal care products, cannot be returned if the seal has been broken or damaged.

2. How to Return an Item

Please contact our customer service department at support@aveliqueco.com and include the following information:

• Your order number
• Your name
• The product(s) you wish to return
• The reason for the return

We will provide you with the return address and complete instructions.

Once your return is received and inspected, your refund will be processed within 7 business days.

Please note: Return shipping costs are the responsibility of the customer, unless the product was delivered defective or damaged.

3. Defective or Damaged Products

If your product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery, including:

• A photo of the product
• A photo of the packaging
• Your order number

Depending on the situation, we will offer a replacement or a refund.

4. Exchanges

We do not offer direct exchanges.

However, you can return an eligible product and place a new order separately.

5. Refunds

Once your return is approved, your refund will be processed:

• To your original payment method
• Within 7 business days

Shipping costs are non-refundable unless they were free.

You will receive an email confirmation once your refund has been processed.

6. Non-Refundable Items

The following items cannot be returned or refunded:

• Opened or used products
• Products without their original packaging
• Personalized items
• Digital or downloadable content
• Gift cards

7. Contact

For any questions regarding returns or claims, our team is here to help:

Email: support@aveliqueco.com
Website: aveliqueco.com